Ebay RMA Program

This will save time for your customer support if you have allot of ebay returns and wnat to avoid ebay cases
it will allow end user to enter his eBay user name and date of order and then generate a RMA based on date range if its out of range you will need to approve it
and your receiving department can scan the tracking or rma number and then confirm the receiving then your customer service will see what received and if it needs a refund or replacement

also customer will get emails with any update on the return like when received, refunded or tracking of replacement order