TaskFlow by EZ Cloud for SellerCloud, Help Scout, and Email Automation
What is it?
TaskFlow by E-Z Cloud connects your Help Scout tickets with your SellerCloud orders so you can easily find the information you need to make customer service easier. Less confusion, more information at your fingertips, faster understanding, and easier resolution of customer service issues.
What does it do?
TaskFlow intelligently matches incoming emails with the respective orders in
SellerCloud, and adds links to both SellerCloud and you email client for easy
navigation. TaskFlow pulls the important information straight out of the
emails from your online marketplaces and eCommerce platforms.
Cut through the inbox clutter that your online marketplace and eCommerce
platforms amplifies by sending a new email for every individual
communication. You no longer have to sift through policies, links, and
useless formatting the marketplace adds to emails to get to the real
message. Your customer support team will be able to efficiently help
customers instead of searching through multiple programs, and wordy
automated message templates from online marketplaces and eCommerce
platforms. Plus no more searching to find out if you have already responded
to a message.
It even automates commons tasks so your team can focus on resolving
issues, not doing busy work.
Help Scout messages are matched to the respective SellerCloud orders.
A note is automatically added into Help Scout conversation with link to
SellerCloud order to easily navigate back to SellerCloud with one click.
A note is automatically added into SellerCloud order with link to the Help Scout conversation to easily navigate back to Help Scout with one click.
Automatically adds Help Scout messages from both the customer and your customer support team in SellerCloud under “customer instructions” with easily identifiable style to reduce confusion on whether messages are from the customers or your custom support team. Rewviewing orders is easier when you can see the full conversation between the customer and your support team inside SellerCloud order.
Automatically updates customer “CC” field for select number of eBay-related rules. Without TaskFlow, SellerCloud only stores PayPal email while eBay messages email changes every 60 days. With TaskFlow it is possible to send emails to customers in SellerCloud with a copy of the entire conversation included.
You can send emails to customers inside SellerCloud and TaskFlow will include a copy of entire conversations
and use SellerCloud templates that include template placeholders for customer service instructions and notes.